Terms & Conditions

Este Training Academy – Terms and Conditions

Welcome to Este Training Academy. By enrolling in any of our courses, you agree to the following Terms and Conditions, which form a binding agreement between you (the "Student") and Este Training Academy ("we," "us," or "our"). Please read these Terms below.

1. Enrolment and Payments

1.1. A place on a course is secured only upon receipt of full payment or an agreed deposit.

1.2. All fees must be paid in full before the commencement of the course unless otherwise agreed in writing.

1.3. Payment can be made via our accepted payment methods listed at the time of booking.

2. Course Content and Changes

2.1. Este Training Academy reserves the right to update, modify, or substitute course content, trainers, venues, and dates when necessary.

2.2. Course Cancellation If a course is cancelled by us due to unforeseen circumstances (such as trainer illness, venue issues), students will be offered an alternative course training date.

3. Student Conduct

3.1. Students are expected to always behave professionally and respectfully to trainers and fellow students.

3.2. We reserve the right to remove any student who is disruptive or abusive, without the right to refund.

4. Certification

4.1. Certificates will only be issued upon full completion of the course and demonstration of required competencies.

4.2. Attendance alone does not guarantee certification, however every effort will be made to ensure successful completion and certification.

5. Intellectual Property

5.1. All training materials provided by Este Training Academy are protected by copyright and are for personal use only.

5.2. You may not reproduce, distribute, or share any materials without written consent.

6. Liability

6.1. Este Training Academy accepts no liability for any loss, damage, or injury resulting from the use of training techniques or information provided.

6.2. Student Responsibility: Students are solely responsible for ensuring they obtain appropriate professional insurance and comply with all relevant laws, regulations, and industry standards applicable to the practice of any skills acquired through the course. Este Training Academy accepts no responsibility or liability for the use or misuse of training received once the course has concluded.

Disclaimer: Regulations and licensing requirements vary by region and may change over time. It is the responsibility of the student to check with the appropriate local or national regulatory bodies to confirm whether additional certification, licensing, or registration is required to legally practice the skills taught in the course.

7. Cancellation Policy

7.1. No Refund Policy: Once a student is enrolled and any course material, manual, or training content has been dispatched—whether in digital or physical format—no refunds will be issued under any circumstances, regardless of the student’s attendance, participation, or completion status. By enrolling, the student acknowledges and accepts this no-refund policy in full.

7.2. Cancellation Prior to Dispatch: If you wish to cancel your enrolment before any course materials or manuals have been sent, a cancellation request must be submitted in writing. In such cases, a partial refund may be considered, less an administrative fee of 15% of the total course fee.

7.3. Failure to Attend: Failure to attend or complete the course for any reason does not entitle the student to a refundor transfer of fees to another course or date.

7.4. Exceptional Circumstances: In rare and exceptional circumstances, Este Training Academy may, at its sole discretion, consider a one-time transfer of course dates or rebooking. Such requests must be submitted in writing no less than 7 days prior to the scheduled course date, and must include valid supporting documentation (e.g., medical certificate, bereavement evidence). Approval is not guaranteed and will be assessed on a case-by-case basis. No refunds will be issued under any circumstances.

8. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of this region.